Return Policy

Unused, or defective merchandise may be replaced within 7 days from the date of receiving the goods with an original receipt. To replace please include original packing slip and circle the item(s) that you are replacing. For a return, we will credit the card used to place the order. Pack and seal your return securely, in the original package. Packages can be returned prepaid. We accept COD deliveries.

Return the package to:

220/21/7 Le Van Sy Street, Ward 14, District 3,
Ho Chi Minh City, VN 700000.

Telephone: +8428-3931-6922

We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.


Returns will only be accepted for damaged or incorrect items received if reported to the Customer Service Center within 2 days of receipt.


Returns can only be made in exchange for another type of item. To report a damaged or incorrectly shipped item, please retain your original packaging and contact Nguyen Trac Store at +8493-343-5808 or +8470-341-2486 (outside the V.N.), or email us This must be done within 2 days of receipt.

Starting March 1, 2021, we are happy to announce that Members can purchase Nguyen Trac items with a Membership discount on our Web Store using the NGTVIP promo code.